01
Order received
Payment and order details are
reviewed.
Shipping policy
Smoke Market Australia
Shipping Policy
A clear overview of order preparation, Australian fulfilment, delivery estimates,
tracking, verification and shipping restrictions.
Delivery Standard
Careful fulfilment
Careful fulfilment
with clear delivery
expectations.
Smoke Market Australia delivers to eligible Australian addresses. Each order is reviewed, prepared
and securely packaged before it is transferred to the delivery provider.
Delivery availability depends on stock, postcode coverage, carrier service and any legal or regulatory
restrictions that apply to the order or destination.
Your order journey
The estimated delivery period begins after dispatch and does not include the
order-processing period.
02
Prepared
Products are checked and securely
packaged.
03
Dispatched
The parcel is transferred to the delivery provider.
04
Delivered
Delivery is completed to an eligible
recipient.
Australian Fulfilment
Local dispatch where stock is available.
Eligible orders are dispatched from our Australian fulfilment facility when the selected products are available locally.
Local fulfilment can reduce transit time and support faster delivery. Some
products may be dispatched from an alternative fulfilment location when
local inventory is unavailable.
1 Local stock is allocated where available.
2 Tracking details are normally issued after dispatch.
3 Remote and regional destinations may require additional time.
Processing time: 1–3 business days
After payment has been successfully processed, orders are normally
prepared within 1–3 business days.
- Payment and order confirmation
- Product availability check
- Product inspection
- Protective packaging
- Shipping label and tracking creation
Saturdays, Sundays and public holidays are not normally counted as
business days.
business days.
Estimated delivery: 3–5 business days
Once dispatched, most eligible Australian orders are expected to arrive within
approximately 3–5 business days.
- Delivery destination and postcode
- Regional or remote-area coverage
- Carrier schedules and service levels
- Public holidays and peak periods
- Weather or transport disruption
Delivery estimates are not guaranteed and begin only after dispatch.
Tracking information
Tracking information will normally be sent to the email address provided
during checkout after the parcel has been dispatched.
Carrier tracking may take a short time to update after the parcel is first
scanned.
Shipping address
Customers are responsible for providing a complete and accurate delivery
address.
Address changes may not be possible after an order has entered fulfilment or
been dispatched.
Age and delivery eligibility
Restricted products are supplied only where legally permitted and only to
customers who satisfy the applicable minimum-age requirements.
Valid identification or another verification method may be required before an
order is accepted, dispatched or delivered.
Shipping restrictions
Certain products may not be available for every state, territory, region or
postcode.
An order may be restricted, held or cancelled where delivery is not permitted,
verification cannot be completed or the requested destination cannot be
serviced.
Delivery delays
Delays may occur because of carrier congestion, severe weather, public
holidays, regional disruptions or circumstances outside our control.
Lost or damaged parcels
Contact customer service promptly if tracking shows an unusual delay or the
parcel arrives visibly damaged.
Please provide your order number, tracking number and relevant photographs.
Unavailable recipient, returned parcels and cancellation requests
If delivery cannot be completed because no eligible recipient is available, the carrier may arrange redelivery, collection or return the parcel.
Additional delivery or return costs may apply where a failed delivery results from an incorrect address, unavailable recipient or failed eligibility check.
Cancellation requests should be submitted as soon as possible. Once an order has entered fulfilment or been dispatched, cancellation may no longer be available.
Important compliance notice
Shipping and sale of restricted products must comply with applicable Australian laws, age restrictions and destination-based requirements.
This template should be reviewed against your actual fulfilment process, carrier terms, licensing position and the laws that apply to your business before publication.
Shipping Support
smokeglobal.au.support24@gmail.com Need help with a delivery?
Include your full name, order number and tracking number when contacting customer service.